higher education
Cyber & Infrastructure Transformation — A UK university
- role
- Director of Information Services · contract
- when
- April 2016 — February 2017
- where
- A UK university
all case studies
Executive IT leadership through a restructure, with user satisfaction standing at thirty-two per cent on arrival. The figure that counted was the one measured on the way out: eighty-nine.
ISO 27001
Cyber Essentials Plus
32% → 89% satisfaction
Higher Education
Drove user satisfaction from 32% to 89% during a period of significant organisational restructure, delivering Office 365 migration, SharePoint deployment, and high-performance computing infrastructure.
Achieved ISO 27001 and Cyber Essentials Plus certifications and founded a cross-functional IT forum that outlasted the contract.
